QUESTIONS REGARDING USE

SACNH QUICK BATTERY RENTAL APPLICATION

1. Conditions for customers to catch head What is service use?

• Customers go to Google Play store or App store, Install Sacnhanh's application on electronic devices that need to rent backup batteries, enter the phone number and OTP code sent via text message to log in to the application.
• Link to pay via Zalopay e-wallet & Pay Service Maintenance Fee 200,000 vnd (is considered as a guarantee fee to maintain service for users when using battery and Sacnhanh's system automatically).
• In addition, customers can contact the station or hotline number 028 7778 6888 for cash payment support for Sacnhanh service.

2. Guest The airline does not receive the OTP code via text message after entering the login phone number?

• First, please check if there is signal on your phone.
• Next, Check if you have entered your phone number correctly, please click "Get OTP” 1 times and wait for a message from the telecommunications network to announce the OTP code (maybe the telecommunications network is congested leading to the message arriving late, If you click many times, it is easy to get an error "invalid OTP")
• Please contact Sacnhanh Customer Service at 028 7778 6888 for login support

3. Price use Translate Sacnhanh backup battery rental service?

• 3.000 VND / 15 charging minutes,
• 10.000 VND/1 hour charging,
• 30.000 VND / day. (So, with 30.000 VND users can keep the battery charged for up to 24 hours daily)
• Or 03 days from the time of battery rental, If the customer does not return the battery to the charging station, The Sacnhanh system determines that you have lost the battery and you will have to pay battery loss penalty fee 600.000 VND. (As prescribed at Terms of Service posted on the app and website: http://www.sacnhanh.com.vn/terms.html)

Besides that, Currently, Sacnhanh also has many promotions to support customers such as importing Promo code or watch promotional videos for free or discounted battery rental.

4. How to rent and Return the battery?

Currently, Sacnhanh's rental charging station system is covering many points in the city, You can easily rent this place and return the battery elsewhere through the navigation map system on the App Sacnhanh.

5. How can customers know the location of stations? charging battery rental?

Customers can view the location right on the Sacnhanh application:

• The Sacnhanh logo icons are the location where the charging station is located.
• When the customer clicks on the Sacnhanh logo icon, the information about the location of the charging station will be displayed and the directions to the station will be displayed..

6. The battery can be used to charge all kinds of electricity phone Which? Is user safety guaranteed?

Pre-designed battery 3 charging cable for Android, Iphone and Type C compatible with most Smartphones on the market. Batteries meet international standards such as CE, FCC, ROHS, A.

7. How to pay when using the battery rental service?

The company encourages customers to top up their personal wallets on the Sacnhanh app first through the Zalopay e-wallet, MoMo, VNPAY payment gateway with deposit levels is 50.000 VND, 100.000 VND, 200.000 VND, 300.000 VND. After each battery rental, the battery rental fee will be deducted from the amount you have previously recharged.

8. Conditions for customers to link bank cards to Zalopay wallet, MoMo?

• Phone number for bank account registration and Zalopay Wallet account must be the same 1 number.
• Bank card associated with Zalopay/Momo wallet must be registered Internet banking and online payment (This function is registered to activate when creating a new account at the bank, help customers pay online for services on the internet and not the Internet Banking function. If you have not registered, please contact your bank to re-register.)
• The linked card must be on the list of banks that are supported to pay/recharge on Zalo Pay wallet ví, MoMo

9. Detailed instructions for customers to pay with VNPAY

VNPAY-QR payment gateway is a payment solution developed by Vietnam Payment Solution Joint Stock Company (VNPAY). Customers use cards/bank accounts, QR Pay/VNPAY-QR feature is built-in on banks' Mobile Banking applications or linked e-Wallets to pay for transactions and enter discount codes (if any).

Payment methods via VNPAY

Payment method via "Payment application supporting VNPAY-QR"

Step 1: You choose the product, service and select Pay now or Place order
At the payment page, Please check the ordered product again, Completely fill in the consignee's information, Select payment method VNPAY and press the "Order now" button.

Step 2: The payment screen switches to the VNPAY payment gateway interface. Select the method "Payment application supports VNPAY-QR".

Step 3: Select Banking app or e-wallet with payment link in the list.

*Note: QR codes are valid in 15 minute.
- Case 1: The application automatically switches to a banking application or payment e-wallet.
✤ Log in to your banking or e-wallet app, The screen switches to payment information.
✤ Check information, Enter discount code (if any) and complete payment.

- Case 2: The application displays the message "Please use your device's default browser".
✤ The screen displays the QR code, Select “Download payment code” or take a screenshot of the payment QR code.
✤ Log in to your Banking App or E-Wallet, Select QR code scanning feature.

✤ Download QR code images from your phone's photo library, The screen immediately switches to payment information.
✤ Check information, Enter discount code (if any) and complete payment.

Step 4: When payment is completed, The screen returns to the original application & notification confirms successful order at the app.

Payment method via "Domestic card and bank account"

Step 1: You choose the product, service and select Pay now or Place order
At the payment page, Please check the ordered product again, Completely fill in the consignee's information, Select payment method VNPAY and press the "Order now" button.

Step 2: The payment screen switches to the VNPAY payment gateway interface. Select the method "Domestic card and bank account" and select the bank you want to pay with the card in the list.

Step 3: Please enter card/account information as requested and select "Verify". The OTP code will be sent to the registered phone, Enter OTP code to complete the transaction.

*Note: The deal will expire later 15 minute

Step 4: When payment is completed, you will receive a notification confirming your successful order on the app.

Payment method via "International card (Visa, MasterCard, JCB, UnionPay)"
Similar to the payment method "Domestic card and bank account"

Payment method via "VNPAY e-wallet"

Similar to the payment method "Payment application supports VNPAY-QR"

———————
SUPPORT CHANNEL
– Switchboard: *3388 or 1900 55 55 77

– Zalo OA: zalo.me/4134983655549474109

– Email: hotro@vnpay.vn

– Fanpage: facebook.com/VNPAYQR.vn

10. How to calculate battery rental cost?

- Rent cost 3.000 VND / 15 minute; 10.000 VND/hour; 50.000 VND/day. When the customer returns the battery, The system will notify the battery rental cost on the application screen hình.

– Battery rental fee will be deducted from your Sacnhanh wallet balance.

11. In case ofh The airline does not pre-load the wallet on the app Can I use the service?

Customers need to pay Fees maintain service 200.000 VND to start renting batteries and using the service. For new customers who use it for the first time, Sacnhanh has given away 10.000 VND in the account. You need to top up for the next use.

12. If the customer want refunds maintain service, How long does it take?

• Service maintenance fee 200,000 VND is considered as a guarantee fee to maintain service for users when using battery and Sacnhanh's system automatically.. Customers will be refunded when they submit a refund request and stop using the service.
• Refund time for customers from 1 come 14 day, depending on the processing process of the affiliated bank that the customer uses.

13. Why can't customers Scan to rent batteries? after having charged the Service Maintenance Fee Phí?

• Firstly, please check 3G signal / Wifi on customer's phone.
• If the signal works normally, Please see if the green light in front of the charging station (showing that the charging station is connected to the Internet) is flashing., if not, Please contact Sacnhanh Customer Service via hotline 028 7778 6888 for assistance.

14. If later 3 What charges will be deducted for the day the user does not pay the battery?

• The input cost of the battery is 600.000 VND. If the deadline is over 3 day, If the customer does not return the battery, the Sacnhanh system determines that the customer has lost the battery.
• As prescribed at Terms of Service that you agreed to when you started downloading the Sacnhanh application, The company authorizes the Bank to set off the amount 600.000 VND in the user's linked bank account (refer to Terms of Service posted on the app and website: http://www.sacnhanh.com.vn/terms.html)

15. How to calculate the cost when the customer loses the battery and contacts to return the battery?

Costs later 3 The date is calculated as follows:

• Battery rental fee: 5000 x 3 = 150.000 VND
• Battery loss fee (when customer does not return battery later 3 day): 6000 VND –> deducted from the linked bank account 600,000VND. (refer to the provisions in Terms of Service posted on the app and website: http://www.sacnhanh.com.vn/terms.html)
• If after the deadline 3 day, Customers who want to return the battery, please contact Sacnhanh Customer Service for instructions on how to return the battery. After the lost battery is returned, Sacnhanh will transfer the money back to you 150.000 VND (Mean Customers only need to pay the battery rental fee within 3 day)

16. Customers can Can I recharge the battery at home??

The battery does not have the function of recharging at home, Customers should return it to the charging station after using it to avoid additional rental costs.

17. If the rechargeable battery is not working?

• Make sure the cable is properly inserted. If necessary, check if your phone case is obstructing the charging cable.
• Report errors automatically using the error reporting function on the Sacnhanh app (red customer service icon on the App home screen) and return the power bank within 3 minutes to receive another power bank.
• Contact Sacnhanh Customer Service at 028 7778 6888 for support if the above methods fail.

18. What if the customer cannot return the power bank?

• When returning the power bank, be sure to push and insert the power bank into the battery slot to make sure the charging station has locked the battery. Customers will hear a notification from the charging station: “Battery return successful. Thank you for using the service!”
• If the customer hears the message: “Battery return failed, Please try again!", Please try again or contact Sacnhanh Customer Service at 028 7778 6888 for assistance.

19. Can customers charge multiple devices at the same time?

• The power bank can charge multiple devices at any time, as long as a charging cable is available.
• However, This will slow down charging because the load is shared 2 or more devices.

20. Can customers rent multiple power banks at the same time?

Currently customers can only rent 1 rechargeable battery backup.

21. If the application is not working what should the client do?

• First turn off the application and restart the application.
• If the app still doesn't work, Please delete and reinstall the app.
• All other operations have failed, Please contact Sacnhanh Customer Service at 028 7778 6888 for assistance